At RingLogix, we’re always improving our platform to make life easier for MSPs. A key part of that process? Listening to our partners—understanding their challenges, needs, and ideas—and turning that feedback into real, impactful changes. That’s where Rodolfo, our Product Manager, comes in.
Rodolfo’s job is to take insights from partners, internal teams, and stakeholders and turn them into features and improvements that help MSPs work smarter, grow revenue, and take full control of their customer experience. If you’ve ever thought, “I wish RingLogix did this,” Rodolfo is the person making those wishes a reality.
But we want you to know more than just what he does—we want you to know him. Because the more you connect with Rodolfo, the more you can influence the future of the RingLogix platform. Here’s what he had to say about his role, why it matters to MSPs, and how you can get involved.
Let's dive into Rodolfo’s role and his impact on RingLogix partners!
What does a typical day as a Product Manager at RingLogix look like?
"No two days are the same! Priorities shift, new bugs emerge, and customer feedback rolls in. Beyond managing product development, I also help the entire organization adopt an agile mindset—ensuring we iterate quickly and efficiently."
How do you turn partner feedback into actionable improvements?
"On paper, it sounds simple: receive feedback, understand it, refine it, and build it. In practice, it’s more nuanced. Once I get feedback, I meet with key teams to refine the idea, covering everything from design to UX. If there are gaps, I reach out to partners or stakeholders for clarity. Once the feature is well-defined, we refine it with our dev team and prioritize it based on value, feasibility, and impact."
Recent updates driven by MSP feedback?
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Payment Option Update – Clear differentiation between check, ACH, and card payments.
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Invoice Export Enhancements – Improved handling of invoices with no taxes.
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LNP Pin Constraints Update – Addressing a long-standing request for better control.
Why Rodolfo’s Role Matters to MSPs
Why should MSPs be involved in product feedback?
"Companies grow by listening to their customers. Even the best platforms need to evolve, and our partners see firsthand where improvements are needed. Their insights help us identify high-value updates that keep RingLogix competitive and aligned with real-world needs."
What challenges are you solving for MSPs right now?
"We’re working on major enhancements to user experience, simplifying accounting and billing, and even expanding our service offerings to give MSPs more tools to increase revenue."
An example of an MSP-driven feature in progress?
"We’re in the early stages of improving parent/child billing in our portal—a highly requested feature. We’ve been working closely with partners to define the best approach."
Building Relationships with MSP Partners
What should MSPs know about working with you?
"I’m here to listen! If you have feature ideas or see gaps we can fill, let’s talk. For urgent matters, though, your Client Success Manager is still your go-to."
How can partners share their input?
"Reach out to me via email or through your CSM. I’ll always make time to discuss product ideas and feedback."
How do you prioritize feature requests?
"We balance multiple factors—potential revenue impact, NPS scores, development effort, and customer experience—to ensure we’re making the highest-value improvements first."
The Future of the RingLogix Platform
What’s on the roadmap that MSPs should be excited about?
"One of the most exciting projects right now is our QuickBooks integration with RingOS. We’ll share more details soon, but it’s going to be a huge time-saver."
What’s one thing you wish more MSPs knew about product development?
"A lot of thought goes into every update we roll out. We hear your suggestions, we analyze them, and we work hard to implement changes that have the biggest impact."
Get to Know Rodolfo – The Fun Stuff
If you could describe your job using a movie title, what would it be?
Groundhog Day
Go-to coffee (or tea) order?
Café con leche / Pu-erh
Guilty pleasure TV show?
The Office (US)
If you weren’t in product management, what would you be doing?
"Maybe still in embedded systems development—or running a food truck! I love cooking."
Ultimate stress-buster after a long day?
"Prototyping, reading, or video games.
Want to Shape the Future of RingLogix? Talk to Rodolfo!
Rodolfo isn’t just here to make product decisions—he’s here to make sure those decisions are the right ones for our partners. The more we hear from you, the better we can build a platform that works for your business.
Got an idea? Let’s make it happen. Book time with Rodolfo to share your input, ideas, and wish-list features. Who knows? Your next big idea could be the next big update.
Reach out to your PGM today to schedule a time with him!
